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Corporate Profile

Founded in 1995 by retired Scotland Yard Inspector Donald J. Dymer, SingleSource began as a background screening and security firm, serving organizations of every type and size. Believing that “backgrounds are like fingerprints,” the company’s background check, pre-employment screening and drug testing services have helped hundreds of companies, healthcare providers, association members and religious organizations measure the character and integrity of applicants prior to hiring.

Today, SingleSource offers a secure and comprehensive suite of people management tools, delivered in a balanced and efficient blend of cutting-edge, Internet-based software and supported by a team of professional and friendly advisors.

In addition to background screening and drug testing, these tools help employers recruit, assess talent, process payroll, manage applicant, employee and compensation records, administer benefits and generate reports.

Additional services include employee surveys, exit interviews, quality hotlines and employee self-serve kiosks.

SingleSource contributes to the success of its constituents with integrity, confidentiality and professionalism and has developed a proven track record as an industry leader.

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Leadership Profiles

Paul M. Meese, M.A., SPHR
Vice President, Client Services

Paul M. Meese has worked as a professional in human resources and operations for over 20 years, including leadership positions with national and international restaurant chains, retailers, hotels, banking and not-for-profit organizations.

He is certified as a Senior Professional in Human Resources (SPHR) by the Society for Human Resources Management and holds a Master’s in Guidance and Counseling from Michigan State University. He was also a former Executive-in-Residence for the School of Business and Economics at Michigan Technological University.

Originally beginning his career in education, his first professional position was at Washington State University where he was very influential in developing a wellness model for student development. His career then took him to Sheraton Hotels, Glenkirk, Sizzler International, North Country Bank and Trust, Bugle Boy Industries, El Pollo Loco, American Business Management Solutions, and finally as the Vice President for Client Services and Business Development for SingleSource Services, headquartered in Jacksonville Beach, Florida.

In his role at SingleSource, Paul approaches his work with both a spirit of teaching and as a procedural tactician. He successfully applies his human resource experience and technology acumen to lead the company’s research and development initiatives and client training programs. "Administrative technology should not be a stumbling block, but rather a spring board for any organization to reach its full potential," Paul says.

Most notably while with El Pollo Loco, Paul’s efforts earned his company the Diversity Recruitment Award in 2002 from the People Report Organization.

As a guest lecturer, Paul speaks to undergraduates about transitioning into the business world, careers in restaurants, retail and hospitality, and the work environment as it relates to discrimination and harassment. His most recent lecture focuses on how students can make the transition from college into the world of becoming a professional in Human Resources.

Originally from Houghton, Michigan, Paul lives in the Madison, Wisconsin area with his family, is a percussion performer in a professional band, as well as a school clinician, he sits on four different community boards including the Board of Education as an elected official, volunteers time to raise guide and assist dog puppies, and enjoys all sports as a participant and enthusiast.

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Phyllis Perri, PHR
Operations Manager

Nearly a decade in the screening and related services industries enables Phyllis Perri to address any pre-employment issue and provide succinct, professional advice.

As operations manager, Phyllis is the human resource director for SingleSource and oversees the company’s research team. She also administers the drug-screening program in cooperation with the dedicated medical review officer.

Through her commitment and dedication, Phyllis comes to work everyday knowing that today she will prevent a SingleSource client from becoming a victim of the unscrupulous, help another make a great hiring decision, and save each customer time and treasure. An exemplary leader, Phyllis serves the company’s customers and employees with patience and integrity.

Phyllis’ professional experience encompasses practically every area of human resource work in a broad range of industries, including telemarketing, construction, finance, legal and retirement living.

Phyllis earned the Professional in Human Resources (PHR) certificated from the Society for Human Resource Professionals and attended Florida Community College at Jacksonville.

A native of Jacksonville, Phyllis lives in Neptune Beach with her family and is “fan”-atic about her collection supporting the area’s local professional football team.

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Steven J. Albert
Sales Manager

Steve Albert has devoted his career to building business relationships through exemplary customer service. In his role as sales manager, Steve manages the customer support division of SingleSource. Due in part to his efforts, the company has expanded its total sales volume by over 300% over the past three years.

Throughout his career, Steve has been recognized as a sales leader in both the corporate and retail sectors. To his credit, Steve’s efforts contributed to the growth of a popular retail chain from four to 40 locations in just 10 years.

As a former business owner, Steve has been involved with business at all levels, from the loading dock to the board room, and understands the needs and concerns of business people at all levels of responsibility.

Steve earned a B.S. degree in marketing management from Florida State University and an A.A. degree in psychology from Santa Fe Junior College in Gainesville, Florida.

Originally from Chicago, Illinois, Steve lives in Jacksonville with family and enjoys playing racquetball in his spare time.

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Donald J. Dymer, MBA
Inspector Scotland Yard (Rtd)
President & CEO

From an exceptional career in law enforcement to academic excellence to entrepreneurial success, Donald J. Dymer’s professional experiences and zest to learn and share knowledge make him uniquely qualified to lead SingleSource Services Corporation.

Dymer began his career as an officer with London’s Metropolitan Police (LMP), the famed Scotland Yard. During his 24-year career, Dymer earned the rank of inspector where he honed the art of leading investigations and training people.

While at Scotland Yard, Dymer was sponsored to attend the University of Westminster and become LMP’s first officer to earn an MBA degree. Notably, Dymer was also appointed as a project officer in Management Services where he investigated policing systems and developed improvement solutions.

After discovering Jacksonville during a law enforcement convention, Dymer and his family moved here upon his retirement.

Seeking to utilize his combined human resource, academic and professional experiences, Dymer founded SingleSource Services Corporation in 1995 to provide employers with a full array of employment-related investigative services from a “single source.”

As a licensed private investigation agency in the State of Florida, the company conducts over 2,000 pre-employment inquires per day. Other business-related investigative services include due diligence inquires relating to franchisees, vendors, contractors and mergers. Additionally, Dymer is called on to provide expert testimony and assists media as an authoritative source.

Recognizing his client’s needs for secure and comprehensive human resource management tools, Dymer successfully leveraged advancements in technology to expand his company’s product and service offering. Today, SingleSource Services partners with recruiters, managers, and employers to provide online tools to manage people. These leading-edge tools are efficiently delivered in a web-based environment and supported by a team of professional and friendly advisors.

A frequent presenter and speaker to professional organizations, trade and business associations and civic groups, Dymer is also an executive professor at the University of North Florida where he speaks on fraud avoidance. He is the co-author of “The Warm Body Syndrome, ” a white paper presented to the annual convention of the International Society for Research in Healthcare Financial Management.

Dymer is a founding member of the National Association of Professional Background Screeners (NAPBS) and a member of the Public Record Research Network, American Society for Industrial Security. He is currently the Marketing Chair for the Jacksonville Chapter of the Society for Human Resource Management.

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SingleSource in the News

SingleSource Technology Basis of Business Growth Strategy

April 12, 2007

(JACKSONVILLE, FL)— Leading-edge technology is credited as the key foundational strategy helping a Jacksonville startup grow from five employees to more than 40 employees in less than three months.

Dow Capital Funding, a progressive wholesale lender with its core business technology in place, sought a cost-effective outsourced human resource solution without further investment in its infrastructure. The answer came in the form of online tools to manage people from SingleSource Services Corporation.

“There is no doubt in my mind that SingleSource’s technology and support has saved our company countless man hours required to administer a growing employee group,” said Mark Duffy, Dow Capital Funding chief operating officer. “And what’s more, the entire system, with its integrated functionality, guides us through complicated HR compliance issues.”

Dow Capital Funding employees log in through a secure portal using any standard Web browser, whether at home or in the office, to access employee programs and services including a time clock, request time off and benefit enrollment. These programs automatically link to SingleSource’s discounted payroll solution. The same system also includes applicant tracking and a pre-employment screening service performed by SingleSource staff.

“Dow Capital Funding, like SingleSource, is a technology-driven company,” said Paul M. Meese, SPHR, SingleSource vice president of client services. “We had them up and running within two weeks, clearly surpassing the industry standard of three to six months.”

Because SingleSource’s online tools are affordable, scalable and flexible, Dow Capital Funding plans to add services as needed. In the long-term, SingleSource will continue to partner with Dow Capital to establish a strategic human resources model.

“When they’ve grown enough to need an HR department, the HR director will have the appropriate systems in place in order to focus on employee development and retention activities with a relatively small administrative burden,” Meese said.

“In my mind, we found the sole-source provider for every transactional task related to HR – and believe me, we looked,” Duffy said. “As a result, we’ve completely avoided the typical obstacles experienced by growth companies like ours.”

About Dow Capital Funding: Dow Capital Funding Inc. is a progressive wholesale lender formed in 2006 by a group of individuals with banking, mortgage lending and investment backgrounds. This “next generation” mortgage company combines lending expertise with cutting edge technology to create a lithe, nimble, responsive company. The company offers a range of products, competitive rates and an intuitive customer interface. On the Web at www.dowcapfund.com.

What would your background check reveal?

By Candace Moody
Special to the Times-Union
Article copyright © The Florida Times-Union, Sunday, March 18, 2007

The barriers between what is considered “public” and “private” behavior are thinner than they’ve ever been in our culture. Companies are willing to spend resources to check up on potential employees, partly out of liability concerns, in today’s litigious environment.

They’re right to be thinking that way, according to Don Dymer, President and CEO of SingleSource Services, a Jacksonville Beach firm that offers an array of background screening and applicant testing tools for business.

Dymer, a retired Scotland Yard Inspector, founded the company in 1995. In addition to screening and drug testing, the company helps employers recruit, assess talent, process payroll, manage applicant, employee and compensation records, administer benefits and generate reports.

His experience as an investigator helps him train staff to uncover information about potential employees. Request for screening from employers may include criminal history, credit information, verification of educational and other credentials, and employer references. SingleSource never makes recommendations to the hiring company; they simply report findings. It’s up to the candidate to explain what might have turned up in a records search, if the company gives you a chance. Often, candidates are simply eliminated without ever learning the reason why.

Dymer also provides advice to companies about which screening makes the most sense in their candidate search. For instance, he doesn’t recommend a credit check for most jobs, unless the position is responsible for handling money. He doesn’t like the implications of using your credit history as insight into your character.

“The only thing your credit report says about you is how you manage money. If that’s not your job, it’s not relevant to your qualifications, he said.

Your driving record is another story, however. Dymer believes that companies should not let you drive while on the clock (even to run a quick errand) unless they know that you are responsible behind the wheel. A series of traffic violations or accidents on your record could eventually mean that the company may be liable for damages caused by your reckless driving. The other party could sue your employer if you have an accident while on work-related business. He also believes that a history of reckless driving may be an indicator that an applicant has less inclined to follow rules or consider safety procedures.

His is also a strong proponent of criminal background checks. Dymer advises companies that if they hire someone with a violent background who later commits a crime on the job, the business can incur huge damages. He believes that companies should ask about criminal records on the application.

“Not just felony convictions,” he emphasized, “but all criminal backgrounds. Many felons plead down to misdemeanors to minimize jail time, so a misdemeanor conviction can mask a serious crime.”

One of the common dilemmas faced by job seekers with a history is whether to confess up front or take your chances that your employer won’t find out. Dymer is adamant: especially on applications – never lie about it. The information is out there, and eventually, it will probably catch up with you. Most companies terminate employees on the spot for falsifying an application.

“And they should,” Dymer said. “My father taught me very early: You can sometimes trust a thief, but you can never trust a liar.”

You might consider checking your own information early in your job search to see what’s out on the Internet about you. You can “google” yourself to see if your name appears in a cursory Internet search. You may find a person in your Web search with a name similar to yours; it’s good to know, especially if he or she has an arrest record or has been posting unsavory pictures or blog entries. A future employer may mistake you for the other person, but you can be ready with proof that you’re not.

Dymer also recommends pulling your own credit report (Florida law allows you a free credit report from each major service yearly). The former detective thinks this is a good idea anyway, since it will alert you to potential fraud. Seeing in advance what an employer might see in a search helps you be ready to answer any concerns that may come up in the interview process. It will also help you maintain a calm demeanor if you have to answer tough questions.

Dymer estimates that only about 5 percent of candidates fudge their educational or employment credentials, but he’s aware that people are tempted to “enhance” their resume or experience every day. Companies like Dymer’s pride themselves on making sure employers learn the truth about potential employees.

"Like-Minded Technology Firms Form Alliance To Serve Restaurants"

SingleSource Forms Partnership With Omaha-based QuikServe Solutions, LLC.
September 25, 2006

(Jacksonville, Fl) — What does point-of-sale technology have in common with human resource technology? Through a like-minded passion for innovation, two companies have found the connection and have combined their technology services to increase productivity and cut costs through operational efficiency.

SingleSource, a Jacksonville Beach-based provider of background screening and human resource technology, has struck a deal with QuikServe Solutions, a premier provider of point-of-sale (POS) systems and software for more than 1,000 quick-serve restaurants throughout the U.S., representing approximately 40,000 employees.

“This alliance allows each QuikServe customer access to payroll processing that is seamlessly integrated through their existing POS system,” said Paul Meese, SPHR, vice president of client services and information systems guru for SingleSource. According to Meese, the system also includes an employee self-service feature, allowing restaurant employees online access to pertinent employment records. “The system is designed to streamline management processes while increasing productivity – all within a single platform,” Meese said.

Omaha, Neb.-based QuikServe Solutions offers BackOffice software designed specifically for multi-unit restaurant operators. BackOffice streamlines restaurant paperwork and provides detailed reporting for unit-level management. The Software includes tracking tools for inventory, cash, and labor management.

"We’re excited about our alliance with SingleSource,” said Rebecca Robinson, marketing director for QuikServe Solutions. “Any time we can help our customers become more efficient and cut costs, it only adds value to our relationship. We’re looking forward to working with SingleSource for the a long-term."

SingleSource will process QuikServe customers’ payroll and provide their employees with 24/7 access to their payroll information via a secure Internet connection.

About QuikServe Solutions: QuikServe Solutions is an application service provider primarily serving the nation’s fast food and quick serve industries. QuikServe provides a complete data automation solution for the fast food industry. Software at each restaurant collects sales and labor data from the point of sale and transfers it to our 24-hour data processing center. Our staff compiles reports and delivers them to management and accounting staff via the Internet in a time-saving, accurate model that helps restaurants work more efficiently and lower overhead.

"Parting Words"
By Dolly Penland
©The Jacksonville Business Journal April 14, 2006

Many employers and managers know the value of interviewing new employees once they are on the job to get a fresh perspective of the company.

However, interviewing employees who are leaving the company can often provide something even more valuable -- an honest view of the company from someone who knows it well. According to human resource experts, an exit interview can be a gold mine of information. Read more...

"Is Administrivia Keeping HR from Getting a Seat at the Table?"
By Bob McKenzie
As seen in The McKenzie Mailer April, 2006

NOW is the time for HR professionals to move into a more strategic role. The trends in the business world are getting more complex every day. With the shortage of people and the emphasis on keeping costs down to remain competitive, the need to streamline operations has become absolutely critical to the HR profession. In the healthcare and construction industries, there is currently a critical shortage of qualified employees. All indications point to a similar shortage in just about every business segment. There are two primary ways that HR can have a major impact on organization’s ongoing growth and success. The first is to get out of the transactional role and the second is to lead efforts that attract AND retain great employees. Here are a few items that are food for thought.

The Internet’s Implications on Human Resources are Huge.
The Internet is constantly changing the way business is done. Some time ago, someone figured out that most software applications that were once installed on your computer can now be done via the internet. This has eliminated the need for constant software upgrades. Many companies now require applicants to apply through a web site or a web based application system. A web based HRIS has self service features that allow employees to change addresses, beneficiaries and complete annual open enrollment with no forms or HR involvement.

Faster! Better! Cheaper!
The continuous process improvement mantra of business seems to be incessant. But as we all know, competition dictates that things have to be done faster and better and cheaper. Those who use internet tools effectively are seeing processes being accomplished quicker with higher quality while spending less money. Those who are slow to implement and properly utilize this technology will not survive.

Think of this:
How much time do you spend screening resumes and applicants?
How much time and effort do you devote to open enrollment every year?
Do you have the time or inclination to conduct and review exit interviews?
Is administering payroll and producing countless reports the best use of your time?
How much of your budget is consumed by continually updating and upgrading your Human Resources Information System?
Would your time be better spent on enhancing your performance management system and increasing the effectiveness of your employees?
Could your time be better spent in development of employees, succession planning, compensation planning and the implementation of cultural changes necessary for your organization to succeed?

If you no longer needed to tend to “administrivia” issues, how much more valuable could you make yourself to your organization?
The human resources outsourcing business is now a $59 billion dollar industry. This is not the future – it is NOW. If you’re not on the leading edge of technology, you’ve fallen behind. NOW is the time to catch up.

Interline Brands and Baptist Health are just two of the roughly 700 companies who rely on Donald Dymer to keep murderers and con artists off their payrolls. Dymer's company, SingleSource Services Corp., performs background checks on nearly 500,000 people annually for a wide range of clients, including hospitals, supermarket chains and distribution companies. Read more...

"Web-based System Lets Hiring Managers Eliminate Costly Paper Records"

Press Release June 19, 2005

For years, hiring managers have dreamed of the day when the paperless office would arrive. That time has come, thanks to a new Web-based system by SingleSource Services Corp. Read more...

A Jacksonville Beach-based company, SingleSource Services Corp., recently expanded its drug-testing offerings to its clients. Companies now may have on-site drug testing from SingleSource. Read more...

For entrepreneurs, the drive to be in control is the best of traits and also their waterloo. Certainly, infant businesses can't thrive without a founder's laser focus and passionate attention to detail. Read more...

The new employee seems to be working out well — knowledgeable, punctual, professional, courteous, impeccably neat and popular around the office. What are the chances he has a record a ream thick dotted with convictions of larceny, theft, domestic violence, sexual harassment and one moving violation? A growing number of employers are finding the unknown history of their employers a risk to great to bear. Read more...

"Checking In: Background checks can curb turnover and avert trouble"
By Lisa R. Schoolcraft
©The Jacksonville Business Journal Nov. 3, 2000

A local company employed a man who eventually stole computer equipment.

The company might have avoided the losses had a criminal background check been done, which would have revealed a rather long rap sheet, said Donald J. Dymer, president of SingleSource Services, an employee security services firm in Jacksonville Beach. Read more...

"Background checks are source of checks for a local company"
By Eric Cravey
©The Jacksonville Business Journal Oct. 8, 1999

SingleSource was founded in 1995 as a background screening and security firm. This story is part of our history. Read more...

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Strategic Partners

To continually provide leading edge human resource support services, SingleSource works to build alliances in the marketplace. Through these reciprocal relationships, the company promotes an environment of learning and a culture of open knowledge sharing to the benefit of its constituents.

	American Payroll Association
	American Society for Healthcare Human Resources Administration
	American Society for Industrial Security
	First Coast Manufacturers Association
	Florida Health Care Association
	Jacksonville & the Beaches Convention and Visitors Bureau
	Jacksonville Regional Chamber of Commerce
	National Association of Church Business Administrators
	National Association of Professional Background Screeners
	National Private Duty Association
	Drug & Alcohol Testing Industry Association
	Florida Pest Management Association
	Northeast Florida Builders Association
Society for Human Resource Management
	Jacksonville Chapter
	Wisconsin Chapter